How we handle your information

This notice explains what information may be handled when you browse Ruang Homes or choose to contact us.

Last updated: 1 October 2026

1. Information you choose to share

If you contact us, you may provide your name, telephone number, preferred areas, budget, home requirements, timing and the contents of your enquiry. Please do not send identity documents, banking details or other sensitive information through the website.

2. Information from using the site

The site and its hosting provider may process basic technical and security information such as IP address, browser type, device data, requested pages and access times. This helps deliver, secure and troubleshoot the site.

3. Property brief and WhatsApp

The property brief is prepared in your browser. It is not sent to Ruang Homes until you choose to open WhatsApp and send the message. When you use WhatsApp, its operator receives information under its own privacy terms.

4. Why we use personal data

We use the information to answer enquiries, understand your property requirements, prepare a shortlist, arrange follow-up or viewings, maintain enquiry records, improve the service and meet legal or security obligations. We do not sell personal data.

5. Sharing

Information may be shared only where reasonably needed with service providers, the relevant property or agency team, professional advisers, or authorities where required by law. We do not disclose your enquiry to unrelated marketers.

6. Retention and security

We keep personal data only for as long as needed for the enquiry, relationship, record-keeping and legal purposes. Reasonable safeguards are used, but no online service can guarantee absolute security.

7. Your choices and rights

You may ask whether we hold your personal data, request access or correction, withdraw consent, object to direct marketing, or ask us to stop using information where applicable. Contact Ruang Homes through the WhatsApp link on this website and describe your request.

8. Analytics and advertising

If analytics or advertising measurement is enabled, Google Analytics and Meta may receive device, browser, page-view and interaction data. These services may use cookies or similar technologies under their own privacy terms. Where consent is required, measurement should not be enabled until the visitor has made a choice.

9. Updates

This notice may be updated when the website, contact process or legal requirements change. The latest revision date appears at the top.

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